Things to Consider When Choosing your Cloud Telephony Service Provider

 When you’re looking for a cloud communication provider to switch your business services to, it can be hard to know where to start. That’s why we’ve put together this guide to things you should consider when choosing your cloud.

Before we look at the top cloud telephony providers in india, let’s first understand what cloud telephony is and how it works.

What is Cloud Telephony?

Cloud telephony is the delivery of voice communication services through the internet. It may also be referred to as VoIP (Voice over Internet Protocol) or hosted PBX (private branch exchange).

Benefits of using Cloud Telephony:

You can use cloud telephony on any device, anywhere and anytime. The only requirement being a steady internet connection. With cloud telephony, you also get:

Lower costs: Traditional phone systems require expensive hardware and equipment to run. Cloud telephony, however, requires little to no equipment at all.

Flexibility: You don’t have to be tied down to your desk anymore. With cloud telephony, you can work from anywhere in the world as long as you have an internet connection.

Server Reliability

When choosing the best cloud IVR  solution, it is important to look at the service provider’s infrastructure. How many servers are they using? Are they on a distributed or single server platform?

The main reason for having a distributed system is to ensure that there is no downtime. This means that if one server were to fail, another would automatically take over.

With a distributed system, your calls will never be lost as they can be transferred to another server in the event of failure. In addition, a distributed system ensures that you don’t lose any information or contact details as everything can be accessed from any other server.

Single Server

A single server solution may be cheaper than a distributed system, however it does come with some risks. Although the single server solution may claim to offer 99% uptime, you need to consider what happens in the event of a failure; your calls and clients will not be able to reach you until the issue has been resolved.

Although it may appear that a single server system is more cost-effective at first glance, it is important to think about the impact this could have on your business if a problem occurs.

Features

The features you need depend entirely on your business requirements. It’s essential to understand the capabilities required for your business. You need to know what kind of technologies are available and easily integrated into your business ecosystem.

For example, you may require a specific solution to address a major business challenge like:

Routing sales calls

Routing support calls

Sending customer updates